Online Negotiation Customer
"I bought a 2010 RAV4 Sport V6 4WD. I did the price negotiations through the Kendall web site. It's a great way to buy a car. All of the inquiries and bids I made on line received a very fast and courteous response. I appreciated the fact the the Kendall people didn't give me the "hard sell" on the car. They were open, friendly and very accommodating. It was the best experience I've had in buying a car."
Fairbanks Service Customer
"My service experience with Tony was better than I have ever received from auto service company. The seamless service and professional staff makes you feel like you are appreciated - which is not typical of most Fairbanks auto dealers. I have to say that other auto dealerships have a lot to learn or they will loose customers to a superior product and to exceptional service. Thanks for the great service."
Scott & Molly Marler
"HANDS DOWN.....the best experience I have EVER had buying a vehicle. Kendall has the absolute best online information, technology, and response compared to their competition in AK. It has been over a week since I first started researching used vehicles on the internet. I posted several inquiries with Kendall competition and still have NEVER gotten a response. Kendall responded to my request before I had even exited their website. THIS IS CUSTOMER SERVICE. The entire experience was a pleasant surprise."
"Scott was very informative and helpful. He took the time to explain to me everything that was being done in a manner that made sense without 'dumbing it down'. As well, after hearing that I had just moved to Alaska from California, he took the time to explain to me various customer level vehicle maintenance tips to help me prolong the performance and appearance of my vehicle, as well as other tips for owning a vehicle in this sort of wintery environment. Most importantly, though, his friendly and welcoming nature made me feel as if he, Kendall Toyota, and Toyota itself truly appreciated my business and wanted me to be happy with my decision to choose them as the place to care for my vehicle."
Martha A. Reinbold
"Barbara's attention to detail and her desire to listen to my concerns is consistently appreciated. I know she will take care of me properly and I value that personal one on one relationship. I know she doesn't remember me from visit to visit, but I remember her and ask for her. I know Kendall provides excellent mechanical service, but what makes the difference is the personalized feeling Barbara shares with her customers. I'm not going anywhere else."
"I wanted to write and let you know that I ended up buying a 98 Toyota from the used car lot her in Anchorage it might have more miles than I would have like but I'm counting on it holding up to the old Toyota standards. I also wanted to thank you for all your help and how great it was to work with such a great group of people, the guys in Anchorage and renewed my faith in the Car Salesman. Pun intended. Travis was so professional and knew his job and just got it done loved him. Randy the sales person was a great help and really did a great job. Now on to James in finance wow too funny what a great guy as tired as I was and as late as it was I just wanted to just sit and chat with him also an ace at what he does. I was there for four hours until they were actually locking the doors and everyone still had on a smile. I'm so impressed with your customer service it goes through the whole dealership not just one area and I'm positive I will be doing more business with you in the future. I also think that the employee attitudes at the dealership are a direct reflection of how the manager treats them. Kendall rocks!!! "
"I have had friends recommend this dealership to me and when my car had problems, I remembered their comments. I live over 200 miles from the Kendall Toyota dealership in a small town with many capable mechanics. But I have since decided it is worth the trip to Anchorage because of the quality and amazing service that Kendall Toyota offers."