SAL is a great asset in Kendall. All his focus is to satisfied the customer in a way to honor Kendall as well. He has done smoothly coordination during the sale and closed it perfectly and on time. I am really happy to purchase my car there. He did a great job from the starting to close the sell. He deserves a promotion.
Helpful and informative
Amazing service. Bought a brand new Toyota Yaris and they walked me through the whole thing
Great experience. Working with Joe was a pleasure. He very helpful in me choosing the right car. I went to every car dealership in town and had the best experience with Toyota. The car is excellent!
Great customer service. They cleaned up mud on my tire rimes that was causing my tires to be unbalanced free of charge. I did have some trouble calling to scheduled a service appointment. However, the online scheduling service worked great.
Great customer service and a lot of obvious team playing going back and forth. I came in on a busy Saturday and Luke the floor manager was running everything on his own. you could tell he was doing everything but he kept it very professional and executed a good customer service.
I felt warmly welcomed upon entering Kendall dealership. Employees were attentive, competent and customer-friendly. I felt thoroughly advised by the dealership, especially by Rocky Burbank who was my personal sales person. He did a great job at genuinely answering all my questions. I felt he made sure I came home satisfied. Here is an example of an exceptional service and how Kendall Toyota Fairbanks handled a specific problem: The car I purchased (Jeep Patriot 2015) had issues with the power steering pressure hose within 1 week of purchase; it suddenly leaked after driving the car for 3 days. The dealership was quick and efficient at solving the issue; they agreed upon covering the cost since it was close after purchase date. Fast forward, it's been about 2 months since purchase date and my Jeep Patriot has been driving great. Overall, Kendall Toyota of Fairbanks seems to live up to their mission of providing excellent customer service. I highly recommend this dealership in Fairbanks.
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